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Hayward Pool Products Inc Support Ticket - Hayward above ground pool filter and pump

Hayward Pool Products Inc Support Ticket

Hayward above ground pool filter and pump

Created By: bevp01's Picture bevp01 Last Reply: bevp01's Picture bevp01
Priority Level: [Low] Status: [Open]
Created: 2 years ago Last Updated: 1 year ago
Department: N/A Replies: 0

I purchased a 25 sq. ft. above ground pool cartridge filter and pump from PoolSupplyWorld.com. When we unpacked the pump about 3 weeks later, we found that it was missing the wrench tool. When we installed the pump, it leaked at every fitting AND it is making very loud noises. Because we contacted PoolSupplyworld.com 12 days after the 30 day return period, they would not stand behind this product and allow us to return it. Instead they told me to contact Hayward directly.

I have since filed complaints with the Attorney General and the FTC, however, we are still stuck with this $254.00 piece of trash that is missing parts and leaking out all of my pool water.

We contacted you about this previously. Ira emailed me once but when I tried to reach him, he never responded to my calls or emails again.

We purchased a Hayward filter because they have a good reputation. Unfortunately, there is a distributor out there who is screwing the public using Hayward products.

Are you going to stand behind your products unlike PoolSupplyWorld.com?


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